Plain English Summary: We collect only what we need to serve you — your name, contact info, and project details. We never sell your data. We use it to give you the best possible renovation experience.
Information We Collect
When you interact with Carrot Custom Homes — whether through our website, phone, email, or in person — we may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing/project address.
- Project Details: Information about your home, renovation goals, budget range, and timeline preferences you share with us.
- Communications: Records of emails, texts, and calls when you contact us for estimates or project updates.
- Website Usage Data: Pages visited, time spent, device type, browser, and IP address — collected automatically via cookies and analytics tools.
- Photos & Documents: Images of your space or documents you share to help us design your project.
How We Use Your Information
We use the information we collect solely to provide and improve our renovation services:
- To prepare and deliver your free in-home estimate and project proposal.
- To communicate project updates, timelines, and scheduling during your renovation.
- To process payments and manage project documentation.
- To send relevant follow-up information, including warranty documentation after project completion.
- To improve our website and better understand how potential clients find us.
- To comply with legal obligations and resolve any disputes.
We will never use your information to send unsolicited marketing to third parties, sell your data, or contact you about services unrelated to your renovation.
Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Trusted Subcontractors: Licensed tradespeople (plumbers, electricians, tile setters) who work on your project may receive your address and relevant project details — solely to perform their work.
- Material Suppliers: If we need to coordinate delivery of materials to your home, suppliers may receive your address and contact info.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, your information may transfer to the acquiring entity under the same privacy terms.
All subcontractors and suppliers we work with are bound by confidentiality expectations consistent with this policy.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site.
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand page traffic and user behavior (e.g., Google Analytics). All data is aggregated and anonymized.
- Preference Cookies: Remember your settings and preferences for future visits.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features.
Data Storage & Security
We take the security of your personal information seriously. Your data is stored on secure systems with access limited to authorized Carrot Custom Homes personnel only.
We retain your information for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your project plus five years (matching our workmanship warranty period) to handle any warranty claims or disputes.
While we implement industry-standard security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: Unsubscribe from any marketing communications at any time by replying "STOP" to texts or clicking "Unsubscribe" in emails.
- Portability: Request your data in a portable, readable format.
To exercise any of these rights, contact us at carrotcustomhomes@gmail.com or call (516) 376-5499. We will respond within 30 days.
Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
- Email: carrotcustomhomes@gmail.com
- Phone: (516) 376-5499
- Address: Serving Long Island & NYC Metro Area
- Hours: Mon–Fri 8am–6pm · Sat 9am–4pm
Ready to Start Your Project?
Your privacy is protected every step of the way. Let's build something beautiful together.